Client Story: Mary
“When our car–our home–was towed and impounded, we lost everything! Clothes, food, medicine, all gone. We couldn’t afford the fee, and they kept piling up to $1,200."
Client Story: Linda
Alyssa P. Au (she/her) is a Staff Attorney at the Northwest Consumer Law Center.
Client Story: Jose
“I was working as a dispatcher and started having leg pain. It was getting bad."
Client Story: Liz
“Home is at the center for my family. Going through a divorce is hard enough. Raising 6 kids is pretty tough too. I did that while going to college full-time. When my ex-husband and I separated, he stopped paying the mortgage for a year. I had no idea until I came home to find foreclosure papers."
Client Story: Matthew
"My son Matthew is 28 and a member of the Spokane tribe. He also has Down Syndrome. Raising him has been a joy. But Matthew’s father passed away from cancer and soon after I was also diagnosed with a very aggressive and rare breast cancer. Matthew had a really hard time when his daddy died."
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Client Story: Janie
When Janie lost her grandparents, mom, and sister, life went into a downward spiral. She became addicted to heroin and ended up in an abusive relationship.
Client Story: Rhett
"I’m a pretty typical person. In my career, I was a paramedic. Before that I was working in hospitals. I was on disability for a while. Now I live on Social Security in subsidized housing."
Client Story: Anthony
"Mom left her home to me when she passed. But the title wasn’t properly transferred. We had no idea. That one simple thing several years ago caused such havoc in our lives! Taxes and fees were building up."
Client Story: Stephen
"I’m a home builder. I’ve helped so many people build their homes, but with serious health issues I couldn’t work anymore. I couldn’t make payments and was in danger of losing my own home."
Client Story: Sergio
"The pandemic hit my family hard; I was laid off from my construction job and got sick. After receiving unemployment for four months my claim was retroactively denied. My benefits stopped and I had to return pay."